Return & Refund Policy

Last updated: July 2026

At L’Escale Art, every product is made to order specifically for each customer. For this reason, we have a limited return and refund policy.

Returns

Because our products are custom-made on demand, we do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Accidental orders

• Personal preferences regarding color or appearance

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us within 14 days of receiving your order.

To process your request, please provide:

• Your order number

• A description of the issue

• Clear photographs showing the problem

Requests can be submitted to:

special55consumer@gmail.com

Once your claim is reviewed and approved, we may offer:

• A replacement product at no additional cost, or

• A full refund, depending on the circumstances

Lost Packages

If a package appears to be lost in transit, please contact us as soon as possible.

We will work with our fulfillment partner, Printful, and the shipping carrier to investigate the issue and determine an appropriate resolution.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider and bank.

Contact Us

For any questions regarding returns, refunds, or damaged items, please contact:

L’Escale Art
Email: special55consumer@gmail.com