FAQ

Find answers to common questions about shipping, delivery, returns, print quality and ordering at L'Escale Art.

Everything You Need to Know

Whether you're choosing your first destination print or waiting for your order to arrive, we've answered the most common questions below. If you can't find what you're looking for, feel free to contact us—we're always happy to help.

What are your posters printed on?

All our prints are produced on premium museum-quality paper with a smooth matte finish. We use high-quality inks to ensure vibrant colors and long-lasting durability.

Are frames included?

Unless otherwise stated, frames are not included. This allows you to choose a frame that perfectly matches your personal style and home décor.

What sizes are available?

Our prints are available in a range of popular sizes to suit different spaces, from small gallery walls to large statement pieces. Available sizes are listed on each product page.

Where do you ship?

We ship to most countries worldwide through our trusted print partners, allowing us to deliver your artwork safely and efficiently.

How long does shipping take?

Production usually takes 2–5 business days, followed by shipping.

Estimated delivery times:

United States: 3–7 business days
Europe: 3–7 business days
Canada: 5–10 business days
Australia & New Zealand: 5–10 business days
Rest of the world: 7–15 business days

Delivery times may vary depending on your location.

Will I receive a tracking number?

Yes. As soon as your order has been shipped, you'll receive a confirmation email with your tracking information.

What if my order arrives damaged?

If your print arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll gladly arrange a replacement at no additional cost.

Can I return my order?

Because every print is made to order, we cannot accept returns for change of mind. However, if there's a problem with your order, we'll always work with you to find a suitable solution.

Can I cancel or change my order?

If your order hasn't entered production yet, we'll do our best to modify or cancel it. Please contact us as soon as possible after placing your order.

Are the colors exactly the same as on my screen?

Colors may vary slightly depending on your monitor or device settings, but we strive to ensure every print matches the artwork shown online as closely as possible.

How should I frame my poster?

Our prints fit standard frame sizes available from most home décor retailers. Choose a frame that complements your interior style and enjoy creating your own travel-inspired gallery wall.

Do you offer custom posters?

At the moment, we focus on our curated collection of destination artwork. We may introduce custom designs in the future, so be sure to subscribe to our newsletter for updates.